I've had very interesting cuts,er service experiences in the last two days.
Orion. Asking them about ccdsoft driver for their autoguider, the guy emails me back saying he doesn't use ccdsoft. So I point out in prefer ccdsoft and he writes back, "yeah but I dont". Wow
Skyshedpod. After waiting like four or five extra months for my adapter plate for the pier, they snail mail it, so I upgrade mounts when the thing finally arrives and reorder another plate, and they are charging me extra to have it expedited. also he never emailed me back, and said finally, "I've been getting your emails when I don't respond that means I'm working on it". He needs an assistant
Moonlite focuser. Something odd happened to the little control box they produce, I emailed the guy at around midnight his time and he immediately shoots back to me that he's expediting it in the am and cc'd his electrical engineer and inquire if it might be user error not to charge me but to learn if there is something odd I did or if it's just a malfunction, and he asked me if inwould be good enough to take the packaging and send the old one back. Shouldn't be surprising that moonlite has amazing products.
Also jeff mcfarlin from astrogab totally took control of my desktop to discover that the moonlite focuser control box was broken, he's the man.
All of this makes me think about my company, as I am in the service industry. Our reputation is similar to moonlites, we are on top of stuff. I'll never hold a company to being perfect, every organization makes mistakes, but how a company deals with issues speaks volumes to the leadership and reflects itself in every way, including the basic product quality. If you care you care.
As far as astrogabs service, this is a side site for myself and Trevor and were looking for a computer programmer who knows astronomy to jump in and take over sort of speak as both of us are just too busy and lack computer savvy.